Have a nice day.įURIOUS! What kind of company dismisses complaints like they're nothing?! How is that even legal?! Your American consumers might not have any rights but I know for damn sure, as consumers in the UK, we have rights. We pass your comments on to the relevant departments so that we can learn.
Sorry m'am, that's not our process, we don't have one. I've passed this on to the relevant departments. Please come back when your UK organisation meets our US evidence requirements. Not good enough m'am, passing you on to the technical team to assess. Seemingly, I needed to provide evidence of our company status.okay, wasn't told that but not a nt. I was sold! I went through the motions of putting presentations together, working budgets, getting sign off from committee, creating a trial account, setting up folders, transferring data.this was our solution!Ĭalled to finalise the purchase of the account and get my not for profit discount, which I had already been quoted, applied, and suddenly the hoops arrived! It started really well with the sales agent taking an interest in my needs, offering me a great deal, all the discounts, all the benefits, blah, blah, blah. Having always been a big supporter of Dropbox and us already using their free platform, I thought I'd talk to them. I've been in search for a business plan for my community business networking group for a while now. I have attempted reaching dropbox via twitter after repeated emails with no response, I was totally ignored. Your customer service is quite horrible I must say. I do not know what happened or what I did to have violated dropbox, since I have only saved files shared with me to the account and nothing else. I expected to be treated better since it is a paid account. The account has been disabled for a violation of Dropbox's Terms of Service and Acceptable Use Policy. I have only received one non friendly response from dropbox : I have repeatedly tried to reach dropbox but unsuccessful despite this account being a paid account. I tried resetting password, and received a message that my account had been disabled. I had just started to upload files shared with me to my second paid account : when I realised I could no longer login. I decided to upgrade my second paid dropbox account : from basic (which I have had for a while) to paid 2TB personal after my first paid account : storage became full.
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